FAQs


I Need Something More Custom

It's called a personal computer for a reason!
If you want something more unique , custom specifications or design or just want your PC to have a custom background we can arrange that.

 

How to contact Us

We operate online only but you can still get in touch via the power of the internet!
Your best bet is to use the Facebook instant message service or the contact us button at the bottom right of the screen.

You can also call us on week days 9:30am - 4pm

Tel: 01484 61 31 81

e-mail: info@thephoenixtech.couk

I Want to Collect My Order.

If you wish to collect your item , that option is available on checkout , we will arrange for someone to be in the office in the date/time you want to collect, as we are only a small business , we can open after hours and weekend to make collection more convenient.

Our Registered Address:

Phoenix Tech Computer Ltd.
15 Crowtrees Lane
Brighouse
HD6 3LZ

Company Reg : 11485849

Shipping & Returns

How long does my PC build take?


Most PC build times will take 5-7 working days to complete, these can vary depending on the order but we aim to get your PC with you within 2 weeks of ordering.

We'll package it up securely and ship it out via DPD Local.
You will receive delivery emails with a tracking number.

Do you deliver internationally?

At the moment we do deliver to EU and Eurozone countries Via DPD international,

We do not deliver outside of Europe as we would not be able to fulfill warranties , repairs and collections at a competitive rate.


My order arrived incomplete or damaged.

Take a deep breath. A PHOENIX CAN ALWAYS BE REBORN. Send us a Facebook message or email and tell us what you ordered and your order number, and we’ll help you out.

I would like to return my order.

You know what to do! Use the facebook icon or send us an email and we'll get everything sorted.

We offer a full refund or replacement in the first 30 days from ordering.
After that all our PCs come with a minimum of 2 year return to base warranty so we will fix any issue you are experiencing.

 

 

Customer Complaints Policy

Phoenix Tech is dedicated to providing excellent customer service and prides themselves on their five star reviews, attained from clients. In the unlikely event, we have  a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible.

As a customer of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints.

Summary: We want to resolve your complaints as soon as possible. Please contact us through the above channels as soon as you can in order to resolve any problems you may be having with the service, as soon as possible.

Our Responsibilities:

  • To provide an efficient, fair and structured mechanism for handling complaints.
  • To provide our customers with access to the complaints handling process, including those customers with disabilities and special needs.
  • To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.
  • Quarterly to review our complaints so that we can improve our standard of customer service.

Handling Your Complaint:

  • Upon receiving a complaint, we will acknowledge your matter via telephone or in writing within 3 working business days.
  • We will keep you informed of the progress of your complaint, proposed actions and the expected timeframe for resolution.
  • Our aim is to resolve complaints in a timely manner and we will generally aim to resolve a matter within 7 calendar days.
  • Complex complaints may take longer than this to resolve. In these cases, we will regularly update you on the progress and likely timeframe for resolution.
  • We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.

Step One:

If you have a complaint regarding any aspect of our service we urge you to get in touch vis phone or email in the first instance. Our objective is to resolve the vast majority of enquiries or complaints during your first contact with us.

Email: info@thephoenixtech.co.uk
Tel : 01481 613181

Step Two:

After a complaint is made, if it is not immediately resolved, we may need to investigate it. This process may take 7 business days, or longer (in which case we will update you with a reason for the delay and the expected timeframe).

Step Three: When your complaint is resolved, we will confirm this with you within 7 business days.

Cancellations & Refunds

We don't charge cancellation fees.

You reserve the right to cancel your order within 14 days.
We generally replace things that arrive severely damaged. If your order needs to be refunded, we'll issue your refund within 7-14 business days from our last email.